SUPPLIER official LINE account
FAQ
Frequently Asked Questions
For First-Time Customers
Your Order
After completing the order and payment procedures, we cannot accept changes or cancellations to the order.
Please carefully check the confirmation screen before completing your order and be careful not to make any mistakes.
Shipping cost
Free shipping for orders over ¥15,000 (in Japan). *Excluding some remote islands.
Delivery
In principle, we will ship within 3 business days after payment is confirmed. *Except Sundays & holidays.
In addition, if the product cannot be shipped due to damage or missing items, our customer support will contact you.
In addition, if the product cannot be shipped due to damage or missing items, our customer support will contact you.
Payment method
SUPPLIER offers the following payment methods.
Credit card payment
Carrier payment
Convenience store payment
Electronic money payment
Deferred payment
Credit card payment
Carrier payment
Convenience store payment
Electronic money payment
Deferred payment
Returns & Refunds
Please return the item within 15 days from the date of order.
Exchanges
We will return the product to you and refund the price of the product. After that, please place your order again. *In the case of a return due to the customer's reason, the return shipping fee will be charged. ● Click here for return/exchange method ● Click here for return policy
Exchanges
We will return the product to you and refund the price of the product. After that, please place your order again. *In the case of a return due to the customer's reason, the return shipping fee will be charged. ● Click here for return/exchange method ● Click here for return policy
Gift Services
We currently do not offer gift services.
Member Registration
Get various benefits by registering as a member
We offer various benefits such as discount codes, new arrival information, sale information (in advance), etc.
REGISTER HERE
We offer various benefits such as discount codes, new arrival information, sale information (in advance), etc.
REGISTER HERE
Your Order
Credit Card Payment
All major credit cards such as VISA, MasterCard, American Express, UnionPay can be used.
*The usage fee will be borne by our shop.
*The withdrawal date is the settlement date of each card company.
* Only “lump-sum payment” is available. "Payment in installments" and "Bonus lump-sum payment" cannot be used.
Debit Card Payment
If you use a debit card, you will be billed immediately after completing your order as it is an immediate payment.
Returns and cancellation refunds may take a number of days.
Convenience Store Payment
It can be used at all major convenience stores such as 7-Eleven, Lawson, and Family Mart. Please pay at the designated convenience store. Click here for more information about payment methods
*The payment deadline is 3 days.
*If the payment deadline has passed, the order will be automatically canceled.
*Payment details will be sent via email from the following address: system@p01.mul-pay.com
Please be aware of spam settings.
PayPal Payment
You can pay with PayPal. Please refer to https://www.paypal.com/hk/webapps/mpp/pay-online.
Carrier Billing
All major carriers such as docomo, au, and softbank can be used. Payment is included in monthly mobile phone usage charges.
Cash on Delivery
SUPPLIER does not support "cash on delivery".
Prevention of Fraudulent Payments
For secure online payments, we reserve the right to request your credit card information. We reserve the right to cancel your order history and your account if you fail to provide us with your credit card information or discover fraudulent transactions. Confidential information obtained will be strictly protected and used only for verification purposes.
About Returns and Exchanges
I wish to return an item
About Shipping Fee for Returns
Customers are responsible for all shipping fee for returns.
About the Products
Are the products genuine?
SUPPLIER products are 100% genuine and come directly from the manufacturer of each brand. Please feel free to contact us if you have any questions.
About Product Restock
We will do our best to restock popular items that are in high demand from our customers, but please note that we may not be able to restock these items as soon as possible. If the product you want is sold out, please wait for information from the official LINE , or follow SNS ( Instagram ) and enjoy new product information.