Frequently Asked Questions

For First-Time Customers

About the Store

The SUPPLIER Official Online Store is an online e-commerce store launched in 2017, where you can find the latest street styles from around the world.

We are the official sales agent in Japan and Asia for street brands that have sparked new trends in street scenes worldwide, including UNKNOWN, A Few Good Kids (AFGK), SALUTE, Wasted Paris, Evae Mob, and others.

About Orders

Once your order and payment process are completed, changes or cancellations cannot be accepted.

Please carefully check the confirmation screen before completing your order to ensure there are no mistakes.

About Shipping Costs

Free shipping within Japan for orders over ¥15,000. *Excludes some remote islands.

About Delivery

In principle, we ship within 3 business days after confirming payment.
*Excludes Sundays and public holidays.

If it is not possible to ship due to damage or missing items, our customer support will contact you.

About Payment Methods

At SUPPLIER, we offer various payment methods as follows:

  • Credit Card Payment
  • Carrier Billing
  • Convenience Store Payment
  • Electronic Money Payment
  • Buy Now Pay Later (BNPL)
About Returns and Refunds

Please send back within 15 days from the order date.

Please send back within 15 days from the order date.
We will refund the cost of the product you return. Please reorder as needed.

*If the return is due to customer reasons, the customer will bear the return shipping costs.

●For the method of return and exchange, click here
●For the return policy, click here

About Gift Services

We are currently not offering gift services.

About Membership Program

Membership Benefits

By registering as a member, you can enjoy various benefits according to your spending amount, such as receiving the latest news, early sale information, and coupons distribution.

How to Register as Member

Register here

How to Delete Member Account

If you wish to delete your account, please inform us through the contact form. Our staff will assist you.

About Orders

Credit Card Payment

All major credit cards, such as VISA, MasterCard, American Express, UnionPay, are accepted.

*Handling fees are borne by our store.
*The billing date is the payment date set by each card company.

*Only "lump-sum payment" is available. "Installment payment" and "bonus lump-sum payment" are not available.

Debit Card Payment

If you use a debit card, payment is immediate, and the charge will be made right after the order is completed.

Refunds for returns and cancellations may take a considerable amount of time.

Convenience Store Payment

All major convenience stores, such as Seven-Eleven, Lawson, and FamilyMart, are available for payment.
Please make the payment at the designated convenience store.

For more details on payment methods, click here

*The payment deadline is 3 days.
*If the payment deadline is exceeded, the order will automatically be canceled.
*Details regarding payment will be sent by email from the following address: system@p01.mul-pay.com. Please be careful with spam email settings.

PayPal Payment

If you join PayPal, you can pay via PayPal. For details on using PayPal, please refer to https://www.paypal.com/hk/webapps/mpp/pay-online

Carrier Payment

All major carriers, such as Docomo, au, Softbank, are accepted. The payment will be included in your monthly mobile phone bill.

Cash on Delivery

SUPPLIER does not support "cash on delivery"

Preventing Fraudulent Payments

For safe online payments, we reserve the right to request your credit card information. If we cannot obtain the credit card information or detect fraudulent payments, we reserve the right to cancel your order history and account. The confidential information obtained will be strictly protected and used only for verification purposes.

About Returns and Exchanges

I want to return an item

You can check the return method here.

●For the return policy, click here

About Return Shipping Costs

All return shipping costs are borne by the customer.

About Products

Are your products authentic?

All products from SUPPLIER are 100% genuine, provided directly by the manufacturers of each brand. If you have any questions, please feel free to contact us.

About Restocking Products

For popular products with high demand from customers, we strive to restock them as soon as possible. However, please understand that it may not always be possible to restock. If the product you desire is sold out, please wait for information from our Official LINE or follow us on SNS (Instagram) to enjoy the latest product information.