FAQ
For First-Time Customers
About SUPPLIER Online Store
SUPPLIER's official online store was established in 2017 as an online platform where you can discover the latest streetwear styles from around the world. We are the official Japan/Asia distributor for streetwear brands that have sparked new trends worldwide, such as UNKNOWN, A Few Good Kids (AFGK), SALUTE, Wasted Paris, and Evae Mob.
Your Order
After completing the order and payment procedures, we cannot accept changes or cancellations to the order.
Please carefully check the confirmation screen before completing your order and be careful not to make any mistakes.
Shipping cost
Delivery
In addition, if the product cannot be shipped due to damage or missing items, our customer support will contact you.
Payment method
Credit card payment
Carrier payment
Convenience store payment
Electronic money payment
Deferred payment
Returns & Refunds
Exchanges
We will return the product to you and refund the price of the product. After that, please place your order again. *In the case of a return due to the customer's reason, the return shipping fee will be charged. ● Click here for return/exchange method ● Click here for return policy
Gift Services
Member Registration
We offer various benefits such as discount codes, new arrival information, sale information (in advance), etc.
REGISTER HERE
Your Order
Credit Card Payment
All major credit cards such as VISA, MasterCard, American Express, UnionPay can be used.
*The usage fee will be borne by our shop.
*The withdrawal date is the settlement date of each card company.
* Only “lump-sum payment” is available. "Payment in installments" and "Bonus lump-sum payment" cannot be used.
Debit Card Payment
If you use a debit card, you will be billed immediately after completing your order as it is an immediate payment.
Returns and cancellation refunds may take a number of days.
Convenience Store Payment
It can be used at all major convenience stores such as 7-Eleven, Lawson, and Family Mart. Please pay at the designated convenience store. Click here for more information about payment methods
*The payment deadline is 3 days.
*If the payment deadline has passed, the order will be automatically canceled.
*Payment details will be sent via email from the following address: system@p01.mul-pay.com
Please be aware of spam settings.