□ Within 21 days from the date of order
e.g.) Order placed on 5/1 → Shipped by 5/21
Please note that this does not mean within 15 days from the date the item arrives at the customer's possession.
□ Tags, bags, and other accessories are included in the order.
□ The item is in a condition prior to use or washing.
□ The item has not been damaged or soiled by the customer.
□ The item has not been hemmed or altered.
Submit Return Form or print and put your returns label in your parcel.
Now that you have submitted the Return Form or you have generated your returns label, please print the label and put it into your parcel.
All you have to do is include a written note with your order number and details so our warehouse knows who the return is from.
Please note, you will need to pay the cost of return and also put the invoice back into your parcel.
Exceptions: if we can verify that the item arrived defected, then we will cover the shipping cost for the return.
Plus Eighty One Return Desk
Mitsukoshi・Isetan Tokorozawa Center 2F, 484-2, Simotomi, Tokorozawa, Saitama, 359-8511, Japan